Policies

Hearing Care Plans
All hearing care plans include a 30-day money-back guarantee or exchange policy.  The patient has the right to return the hearing instrument(s) for any reason at any time during this period.  Upon return of intact instruments, Conn Hearing will issue an immediate refund, less 10% cancellation fee.  At our discretion, we may extend this period or make other revisions, depending on circumstances.

Hearing Consultations for New Patients
Hearing consultations are free of charge.  However, hearing evaluation results from tests conducted at Conn Hearing are the property of Conn Hearing Aid Center LLC.  If you elect not  to purchase hearing care from Conn Hearing, you will not be billed for testing.  However, if a copy of the test results is requested, you will be charged a fee of $75.00.  When you purchase hearing care from Conn Hearing, we will provide copies of any test results at your request, free of charge.

Hearing Instrument Programming Fees (for devices purchased elsewhere)
Initial office visit is $150.00.  This includes complete hearing evaluation ($75.00) and initial setup and programming of hearing instrument(s) ($75.00).  First follow-up visit is $75.00;  this includes verification testing of hearing instruments and fine-tune programming.  Additional office visits will be $50.00 each.

(Please Note:  Conn Hearing Aid Center LLC does not offer programming, service   or support for any hearing instrument purchased online or by mail/phone--see article.)

Financial Obligations
Payment is expected in full at the time services are rendered unless prior arrangements have been made.

Office Appointments
In order to provide you with the level of care you deserve, all patients are required to make an appointment for services at our facilities.  If you need to cancel or change your appointment, please let us know.

*Products, services, policies, practices, pricing and availability are subject to change without notice.